Privacy Policy

1. Our commitment

Compassion Pharmacy (“we”, “us”, “our”) is committed to protecting the privacy of our patients and website visitors. We handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA), the Health Information Act (HIA), and, where applicable, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, address, phone number and email address.
• Health information necessary to provide pharmacy services, including prescriptions, medication history, allergies and insurance details.
• Information you provide when transferring a prescription or booking a consultation.
• Limited technical information (such as browser type and pages visited) collected automatically when you use our website.

3. How we use your information

We use your information to:

• Dispense medications and provide pharmacy and health services safely and accurately.
• Communicate with you about prescriptions, refills, appointments and follow-up care.
• Process insurance claims and direct billing on your behalf.
• Meet our legal, regulatory and professional obligations as a licensed pharmacy.
• Improve our services and the functionality of our website.

4. Consent

We collect, use and disclose your personal and health information with your knowledge and consent, except where permitted or required by law. You may withdraw your consent at any time, subject to legal and professional limitations, by contacting us using the details below.

5. Disclosure of information

We do not sell your personal information. We may share information only as necessary with your healthcare providers, insurers, regulatory bodies, or service providers who support our operations, and only to the extent required to deliver our services or comply with the law.

6. Safeguards and retention

We use physical, administrative and technical safeguards to protect your information against loss, theft and unauthorized access. We retain health records for the period required by Alberta pharmacy regulations and applicable law, after which they are securely destroyed.

7. Cookies and website analytics

Our website may use cookies and similar technologies to remember preferences and understand how the site is used. You can disable cookies in your browser settings; some features may not function as intended if you do.

8. Your rights

You have the right to access the personal and health information we hold about you, to request corrections, and to ask questions about how your information is handled. We will respond to requests as required by applicable legislation.

9. Contact us

If you have questions or concerns about this Privacy Policy or your information, please contact our Privacy Officer at info@compassionpharmacy.ca or (780) 760-6337. You may also write to us at 8307 Chappelle Way SW, Edmonton, AB T6W 4S1.